Privacy Policy for Fortis Hill Hotel

Effective Date: 05 May 2026

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1. Introduction

Welcome to Fortis Hill Hotel. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or access our website.

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2. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full name
• Phone number
• Email address
• National ID / Passport details
• Billing and payment information
• Home or business address

b) Booking Information

• Reservation details
• Check-in and check-out dates
• Special requests or preferences

c) Technical Information (Website Use)

• IP address
• Browser type
• Device information
• Cookies and usage data

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3. How We Use Your Information

We use your information to:

• Process bookings and reservations
• Provide hospitality services
• Communicate with you regarding your stay
• Improve our website and customer experience
• Send promotional offers (only if you consent)
• Comply with legal and regulatory requirements

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4. Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Payment processing providers
• Government authorities (when required by law in Tanzania)
• IT and website service providers
• Security and law enforcement agencies (if necessary)

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5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure servers and encryption
• Restricted staff access to sensitive data
• Regular system monitoring

Despite these measures, no system is 100% secure, but we strive to protect your data at all times.

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6. Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences

You can disable cookies in your browser settings if you prefer.

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7. Your Rights

As a guest or user, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

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8. Data Retention

We retain your personal information only as long as necessary for:

• Legal obligations
• Business operations
• Customer service purposes

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

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11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

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12. Contact Information

If you have any questions about this Privacy Policy, please contact:

Fortis Hill Hotel
Machumba, Arusha, Tanzania
Phone: +255 790 771 125
Email: info@fortishillhotel.com